What is the Communication Support Board?

Communication Support Board is designed to help you communicate effectively with a passenger with difficulty communicating orally, such as a deaf-mute or an intellectually disabled person. You can also use it as a talking-aid with a foreigner who does not speak Japanese. Use the Board when you find yourself having difficulties talking with such a passenger. Show the Board to the passenger, and while pointing at the text and graphic messages, ask the passenger to indicate the ones that correspond to their answer or request.

　　　　

Download the symbols from this website.

• Board(B5)：603kb
• A portable version(A6)：597kb
• Board to add pictorial symbols：108kb
• A portable version to add pictorial symbols：152kb
• How to use：1967kb

＜Communication Support Board＞

　　

　　　　　

　　

　　　　　　　

　　

　　　　　　　

＜How to use＞

　　

 

At first please read 「How to use the Communication Support Board for public transportation」 before using 「Communication Support Board」

When should you use the Board?

• Show the Board if you find yourself having difficulties talking with a passenger.
• The Board can also be used when you need to know a passenger's exact request or when you do not have a good way to answer the passenger's question orally although you might understand the passenger's needs.
• In addition, the Board can be useful for helping a passenger who cannot explain something to you, who behaves very nervously and seems to be having troubles, or who stands around looking bewildered without getting the information they need.
• Provide the Board for use at Customer Counters and Information Counters.
• A portable version of the Board is available for the handheld use of the officer. You can use both versions depending on the situation.

Tips for using the Board

• While leading the communication, follow the passenger's pace to obtain the necessary information.
• Prepare alternative tools including writing instruments.
• Basic skills to communicate effectively: Repeat the words carefully and slowly.

Points to keep in mind when using the Board

• Passengers with certain disabilities might be at a loss as to what to do if they become confused about the text and graphic messages on the Board. If you find that a passenger has difficulty understanding how to use the Board, point to the items one by one to find out what they need
• Depending on the situation, select the appropriate tools and means to communicate with the passenger. Communicating by writing or talking in plain and simple language in a deliberately slow manner can help obtain the passenger's better and exact understanding.

Contact

Eco-Mo Foundation 　Promotion Division for Barrierfree Transportation
所在地	3rd Floor, Gobancho KU Bldg., 10, Gobancho, Chiyoda-ku, Tokyo 102-0076 Japan
電話番号	+813-3221-6673
FAX番号	?+813-3221-6674