Communication Support Board
What is the Communication Support Board?
Communication Support Board is designed to help you communicate effectively with a passenger with difficulty communicating orally, such as a deaf-mute or an intellectually disabled person. You can also use it as a talking-aid with a foreigner who does not speak Japanese. Use the Board when you find yourself having difficulties talking with such a passenger. Show the Board to the passenger, and while pointing at the text and graphic messages, ask the passenger to indicate the ones that correspond to their answer or request.
![コミュニケーション支援ボード全体](image/A6_board-all.png)
Download the symbols from this website.
- Board(B5):603kb
- A portable version(A6):597kb
- Board to add pictorial symbols:108kb
- A portable version to add pictorial symbols:152kb
- How to use:1967kb
<Communication Support Board>
![コミュニケーション支援ボード時間お金](image/A6_board-7.png)
![コミュニケーション支援ボード場所](image/A6_board-3.png)
![コミュニケーション支援ボードひと](image/A6_board-6.png)
<How to use>
![使い方2ページ3ページ](image/manual_2.png)
At first please read 「How to use the Communication Support Board for public transportation」 before using 「Communication Support Board」
When should you use the Board?
- Show the Board if you find yourself having difficulties talking with a passenger.
- The Board can also be used when you need to know a passenger's exact request or when you do not have a good way to answer the passenger's question orally although you might understand the passenger's needs.
- In addition, the Board can be useful for helping a passenger who cannot explain something to you, who behaves very nervously and seems to be having troubles, or who stands around looking bewildered without getting the information they need.
- Provide the Board for use at Customer Counters and Information Counters.
- A portable version of the Board is available for the handheld use of the officer. You can use both versions depending on the situation.
Tips for using the Board
- While leading the communication, follow the passenger's pace to obtain the necessary information.
- Prepare alternative tools including writing instruments.
- Basic skills to communicate effectively: Repeat the words carefully and slowly.
Points to keep in mind when using the Board
- Passengers with certain disabilities might be at a loss as to what to do if they become confused about the text and graphic messages on the Board. If you find that a passenger has difficulty understanding how to use the Board, point to the items one by one to find out what they need
- Depending on the situation, select the appropriate tools and means to communicate with the passenger. Communicating by writing or talking in plain and simple language in a deliberately slow manner can help obtain the passenger's better and exact understanding.
Contact
Eco-Mo Foundation Promotion Division for Barrierfree Transportation |
所在地 |
3rd Floor, Gobancho KU Bldg., 10, Gobancho, Chiyoda-ku, Tokyo 102-0076 Japan |
電話番号 |
+813-3221-6673 |
FAX番号 |
?+813-3221-6674 |